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About Us
What we are up to
Need a pa
Become a pa
Help and support
Where to find us
Contact us

Please complete the form to the right or call People 4 People on 0800 028 7483 (free from UK landlines)

You can contact us by post at the following address:

Second Floor
Heraldic House
160 -162 Cranbrook Road
Ilford IG1 4PE

Click here to find us on google maps
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Details of your enquiry:
Thank you for your enquiry, we will be in touch shortly.

What can you expect from People4People?

Our responsibility to you as a Personal Assistant

Our purpose is to introduce you to customers who may choose to employ you. We will achieve this outcome by making introductions and supporting you to make decisions. We will provide you with support to ensure that your training remains relevant and your relationship with your customer is positive, delivering outcomes to your employment that you choose.

Our standards of service:

We aim to treat all our personal assistants in a way that meets their individual needs. We will:

  • Be friendly, fair and helpful
  • Treat you with respect
  • Behave professionally
  • Ensure our offices and working spaces are accessible to you
  • Respect your privacy by meeting you in private if this is necessary
  • Wear name badges and identify ourselves to you formally
  • Be trained to meet your specific needs
  • See you on time if you have an appointment
  • Book an appointment with you as soon as possible if you need one

We will communicate with you either by phone, by letter, in person or by e mail. We will ensure that all communication is:

  • In a format that is easy for you to understand
  • In a language that you understand
  • Supported by technology if this helps i.e. hearing loops, pictorial computer software etc
  • Specific in providing information on actions that you need to take or that we need to take and provide you with contact details from us on who you can contact for further help
  • Responded to you within 10 working days of receipt – if we cannot reply in this timescale we will confirm with you when we can and who is dealing with response

Our expectations from you

We will expect from you a number of commitments when using our service, including:

  • Reasonable behaviour, treating our staff with respect, consideration and politeness
  • Keeping us informed of changes to your appointments – being on time or making alternative arrangements in advance
  • Keeping us updated on your circumstances when moving home, getting a new phone number, e mail address etc

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